[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/moneydoneright.com\/taxes\/personal-taxes\/we-cannot-provide-information-about-your-refund\/#Article","mainEntityOfPage":"https:\/\/moneydoneright.com\/taxes\/personal-taxes\/we-cannot-provide-information-about-your-refund\/","headline":"What Does \u2018We Cannot Provide Information about Your Refund\u2019 Mean?","name":"What Does \u2018We Cannot Provide Information about Your Refund\u2019 Mean?","description":"Incorrect identity information is the most common reason the \u2018We cannot provide information about...","datePublished":"2023-03-24","dateModified":"2023-03-24","author":{"@type":"Person","@id":"https:\/\/moneydoneright.com\/author\/logan-allec\/#Person","name":"Logan Allec, CPA","url":"https:\/\/moneydoneright.com\/author\/logan-allec\/","identifier":4,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/6e74dd0453a5871d1dcfde6d40d9494765ca8bfdb01927cefee4564d4bee9075?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6e74dd0453a5871d1dcfde6d40d9494765ca8bfdb01927cefee4564d4bee9075?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"Money Done Right","logo":{"@type":"ImageObject","@id":"https:\/\/moneydoneright.com\/wp-content\/uploads\/Money-Done-Right-Personal-Finance-and-Investing-Blog.png","url":"https:\/\/moneydoneright.com\/wp-content\/uploads\/Money-Done-Right-Personal-Finance-and-Investing-Blog.png","width":488,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/moneydoneright.com\/wp-content\/uploads\/we-cannot-provide-information-about-your-refund.png","url":"https:\/\/moneydoneright.com\/wp-content\/uploads\/we-cannot-provide-information-about-your-refund.png","height":460,"width":1900},"url":"https:\/\/moneydoneright.com\/taxes\/personal-taxes\/we-cannot-provide-information-about-your-refund\/","commentCount":"1","comment":[{"@type":"Comment","@id":"https:\/\/moneydoneright.com\/taxes\/personal-taxes\/we-cannot-provide-information-about-your-refund\/#Comment1","dateCreated":"2023-06-15 14:50:11","description":"Why does tax amended take 5 monthes","author":{"@type":"Person","name":"Sandra A.Allen","url":""}}],"about":["Personal Taxes"],"wordCount":1310,"articleBody":"Incorrect identity information is the most common reason the \u2018We cannot provide information about your refund\u2019 message appears on a taxpayer\u2019s account.However, it is not the only reason because, in some cases, this message only means that the IRS still hasn\u2019t acknowledged your tax return. This message appears in the Return Status section of the Where\u2019s My Refund tool immediately after you e-file a tax return.You\u2019ll have nothing to worry about if the message disappears after a day or two, but if you keep seeing this message weeks after filing a tax return, you must take action.In this article, you\u2019ll learn what the \u2018We cannot provide information about your refund\u2019 means and what you can do to avoid it.Table of ContentsToggleThe Implications of the \u2018We Cannot Provide Information about Your Refund\u2019 MessageThings to Check Before e-Filing a Tax ReturnWhere to Find the \u2018We Cannot Provide Information about Your Refund\u2019 MessageIdentity Verification and the Initial Tax Return Acknowledgment Test5071C NoticeFrequently Asked QuestionsReach Out to a CPAThe Implications of the \u2018We Cannot Provide Information about Your Refund\u2019 MessageThe IRS needs a certain amount of time to acknowledge that a tax return was filed successfully and enter it into the Individual Master File system.This period usually lasts for 24 to 48 hours for e-filed tax returns. Consequently, your tax return won\u2019t be visible in the system during this time.The waiting time for tax returns filed on paper is longer, and in most cases, the IRS will need three to four weeks to acknowledge these returns and enter them into the system.In either case, the \u2018We cannot provide information about your refund\u2019 will be displayed on a taxpayer\u2019s account during this time.It\u2019s also worth adding that you may see this message if you don\u2019t e-file a tax return or if your return is pending.The \u2018We cannot provide information about your refund\u2019 message could linger on your account for longer than a few weeks if some of the information on your tax return is incorrect.Things to Check Before e-Filing a Tax ReturnEnsuring all information on your tax return is accurate is the best way to avoid seeing this message on your account beyond the regular timeframe.Hence, you must double-check if the following information on your tax return is correct:Social Security NumberFiling StatusCheck if the Federal Refund Amount also includes the state refund. Make sure that it doesn\u2019tUse the value from Form 1040 Line 35 to determine the Federal Refund AmountPlease note that in some cases, the \u2018We cannot provide information about your refund\u2019 message is displayed on a taxpayer\u2019s account for more than 24 hours due to the high number of tax returns the IRS receives.Where to Find the \u2018We Cannot Provide Information about Your Refund\u2019 MessageWhere\u2019s My Refund and IRS2Go apps enable taxpayers to monitor the status of their tax returns. Both apps have the Refund Status section, where you can check for the latest updates on your tax return.The \u2018We\u2019re sorry, we cannot provide information about your refund\u2019 message will appear in this section immediately after you file a tax return. You\u2019ll find tax topic 152, which provides additional information about your tax refund, under this message.Keep checking this section of the WPR or IRS2Go app for at least a week if you filed your return electronically or for three weeks if you file this year\u2019s tax return on paper before reaching out to the IRS.Identity Verification and the Initial Tax Return Acknowledgment TestAll taxpayers must include accurate information about their identities on tax returns they submit to the IRS. Each return goes through the tax return acknowledgment test before it enters the IMF system.The purpose of this test is to check the accuracy of the information on a tax return. Here are some of the most mistakes that could cause the \u2018We cannot provide more information about refund\u2019 message to stay longer than usual on your account:Misspelled names and wrong home addresses \u2013 Typos on tax returns are common, and they\u2019re often the reason why tax returns fail the initial acknowledgment test.Date of Birth isn\u2019t correct \u2013 Yet another easily avoidable mistake that can cause the IRS to reject your tax return.Insufficient or incorrect bank details \u2013 If you chose to receive your tax refund via a direct deposit, you must make sure that the bank\u2019s routing number and the account number are correct.Adjusted Gross Income for the previous tax year doesn\u2019t match \u2013 You\u2019ll be asked to enter the last year\u2019s AGI when e-filing a tax return for this year. Any discrepancies between these values are likely to raise suspicion.Incorrect EIN PIN \u2013 The IRS routinely rejects tax returns with incorrect PINs for EIN accounts.Issues with employee\/employer entries \u2013 Incorrect SSN or other vital information might be the reason why the IRS can\u2019t acknowledge a tax return.Tax Credit Claim Issues \u2013 You must make sure all information on the Earned Income Credit or other tax credit forms you\u2019re filing is accurate.Dependent claims \u2013 In some contexts, dependent claims might indicate an illegal use of a taxpayer\u2019s SSN.The IRS has the right to reject your tax return or request an additional identity verification if one or more information we mentioned above is incorrect.5071C NoticeYou\u2019ll receive the 5071C Notice with the request for additional verification from the IRS if the information on your tax return is inaccurate or insufficient.The notice will also contain a phone number you can call to verify the information and the address of the local IRS office you must visit for an in-person identity check.You should call the IRS if you don\u2019t receive a 5071C Notice from the IRS, and the \u2018We cannot provide information about your refund\u2019 message is still displayed on your account after two to four weeks.A regular tax return processing screen in the WMR or IRS2Go apps should replace this message after a few weeks if the IRS doesn\u2019t need a taxpayer\u2019s assistance to resolve the issue.Frequently Asked QuestionsCan I Change the Information I Included in My Tax Return After I File It? You cannot change the information in the original tax return after you file it, and you\u2019ll have to submit an amended return if you want to correct a mistake you made on an original tax return.  Does the \u2018We Cannot Provide Information about Your Refund\u2019 Message Mean that the IRS Has Rejected My Tax Return? This message doesn\u2019t mean that the IRS has rejected your tax return. In most cases, the message will disappear from your account in a few days, or you\u2019ll receive a 5071C Notice with a request to verify your identity.  Will My Tax Refund Be Delayed if the \u2018We Cannot Provide Information about Your Refund\u2019 Pops Up on My Account? You should receive your tax refund in time if this message disappears from your account within a day or two after you e-file a tax return. However, the IRS may need more time to process a tax return and issue a refund if the message implies that the IRS needs to verify your identity.  How Long Does the Identity Verification Take? Verifying your identity with the IRS doesn\u2019t take long, and you can complete this process in less than a day.  Reach Out to a CPANeglecting a typo or using an incorrect Federal Refund amount can delay the processing of your tax return.Go to choicetaxrelief.com or call 866-8000-TAX if you need a CPA who can help you file a tax return or verify your identity with the IRS."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Taxes","item":"https:\/\/moneydoneright.com\/taxes\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"Personal Taxes","item":"https:\/\/moneydoneright.com\/taxes\/\/personal-taxes\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"What Does \u2018We Cannot Provide Information about Your Refund\u2019 Mean?","item":"https:\/\/moneydoneright.com\/taxes\/personal-taxes\/we-cannot-provide-information-about-your-refund\/#breadcrumbitem"}]}]