[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/moneydoneright.com\/taxes\/tax-relief\/polston-tax-review\/#Article","mainEntityOfPage":"https:\/\/moneydoneright.com\/taxes\/tax-relief\/polston-tax-review\/","headline":"Polston Tax Review 2026: A CPA’s Honest Take","name":"Polston Tax Review 2026: A CPA’s Honest Take","description":"Polston Tax Basics: Polston Tax names 22 credentialed professionals on a roster of roughly...","datePublished":"2026-08-21","dateModified":"2026-08-15","author":{"@type":"Person","@id":"https:\/\/moneydoneright.com\/author\/logan-allec\/#Person","name":"Logan Allec, CPA","url":"https:\/\/moneydoneright.com\/author\/logan-allec\/","identifier":4,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/6e74dd0453a5871d1dcfde6d40d9494765ca8bfdb01927cefee4564d4bee9075?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6e74dd0453a5871d1dcfde6d40d9494765ca8bfdb01927cefee4564d4bee9075?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"Money Done Right","logo":{"@type":"ImageObject","@id":"https:\/\/moneydoneright.com\/wp-content\/uploads\/Money-Done-Right-Personal-Finance-and-Investing-Blog.png","url":"https:\/\/moneydoneright.com\/wp-content\/uploads\/Money-Done-Right-Personal-Finance-and-Investing-Blog.png","width":488,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/moneydoneright.com\/wp-content\/uploads\/Polston-Tax-Review-Hero-3.png","url":"https:\/\/moneydoneright.com\/wp-content\/uploads\/Polston-Tax-Review-Hero-3.png","height":460,"width":1900},"url":"https:\/\/moneydoneright.com\/taxes\/tax-relief\/polston-tax-review\/","about":["Tax Relief"],"wordCount":2531,"keywords":["schema"],"articleBody":"Polston TaxBasics: Polston Tax names 22 credentialed professionals on a roster of roughly 100: 5 attorneys, 3 CPAs and 14 IRS enrolled agents.Pros: Names 22 credentialed professionals publicly: 5 attorneys, 3 CPAs, 14 enrolled agents.Cons: 2.98 out of 5 from 40 BBB reviews on the accredited profile.Honesty5.5\/10 Responsiveness4\/10 Price3\/10 Accessibility7\/10 Guarantee1\/10 Transparency5.5\/10 FREE CONSULTATION:Yes, about 60 minutesYEAR FOUNDED:2001BBB RATING:A- \u00b7 2.98\/5 (40 reviews)GUARANTEE:None; \/guarantee\/ URL 404sPolston Tax names 22 credentialed professionals on a roster of roughly 100: 5 attorneys, 3 CPAs and 14 IRS enrolled agents. It also carries 2.98 out of 5 from 40 BBB reviews, the lowest BBB star rating of any company whose BBB profile we verified for this series.Judged on who works there, this is one of the stronger benches in the category; judged on what customers say afterward, the record runs the other way.Disclosure: Money Done Right founder Logan Allec, CPA, owns Choice Tax Relief, which competes with the company reviewed here. That is exactly why the scorecard above is based on published, verifiable evidence rather than opinion.Our Pick For Best Tax Relief CompanyLearn MoreBBB Accredited: A+ RatingOwned by a CPA: Logan Allec, CPAFree Consultation: 100% Free, No ObligationMinimum Debt: Works with $10,000+Table of ContentsTogglePolston Tax At a GlanceWho Polston Tax IsServices OfferedHow Does Polston Tax Work?Polston Tax CostPolston Tax Complaints and Customer ReviewsIs Polston Tax Legit?Polston Tax Pros and ConsAlternatives to Polston TaxWho Polston Tax Is Best ForWho Polston Tax Is Not ForFinal ThoughtsFrequently Asked QuestionsPolston Tax At a GlanceFree ConsultationYes, about 60 minutesFee StructureNot published: no fee schedule, range or minimum debt.Money-Back GuaranteeNone. A \/guarantee\/ URL returns a 404.BBB RatingA- and accredited on the brand-named profile; separate 2.98 out of 5 from 40 reviews.Year Founded2001Who Polston Tax IsThe About page states the firm was “founded by Rod Polston in 2001.” Headquarters is 3550 W. Robinson Street, Ste 201, Norman, OK 73072. The owner, Roderick “Rod” Heath Polston, is a tax attorney and the only principal any source names.Avvo, a third-party directory, shows him licensed in Oklahoma, admitted in 2001, with “no misconduct found.” That was not confirmed against the Oklahoma Bar Association’s roster \u2014 a direct search failed. Check okbar.org yourself.The bench, and what is unverifiedThe team page names five attorneys \u2014 Roderick Heath Polston, Christopher Shelton, Natalie Galvez, Mia Williams-Collings and Kasey Curry \u2014 three CPAs, Whitney Craig, Stacey Barton and Patti Fernandez, and 14 IRS enrolled agents, all named.Roughly 100 named individuals appear there, the large majority in non-credentialed support roles: case managers, client specialists, tax assistants. The About page says the firm has “over 100 tax attorneys, CPAs, tax preparers, accountants, case managers, and other professionals”, and separately “over 100 years of combined experience”. Those are two different claims: a headcount and a sum of experience.Licensure for everyone but the owner is unverified. Checks against the Oklahoma Bar Association and Oklahoma Accountancy Board could not be completed, so the other attorneys’ and CPAs’ credentials rest on company bio pages \u2014 an unexecuted check, not a clean one.The office count does not reconcileThe Locations page lists three street addresses: Norman (HQ), Oklahoma City and Tulsa. The About page separately claims “5 offices.” The address BBB has on file, 750 SW 24th St Ste 100, Moore, OK, is not on that page either. Its Nevada, Kansas, Missouri and New York City pages are remote-consultation pages showing only Norman.More than one entity namePublic records attach at least three: “Roderick H. Polston P.C., Inc.” on the accredited BBB profile; “Roderick H. Polston PC Inc.,” alternate name “Black Fin IRS Solutions,” on a second, non-accredited one; and “Polston Tax Resolution & Accounting LLC,” the 2019 lawsuit defendant. Confirm on your engagement letter which entity you are contracting with \u2014 in a dispute, that is the name that matters.Services OfferedThe IRS list is specific: offer in compromise, installment agreements, currently not collectible status, innocent spouse relief, penalty abatement, wage garnishment and bank levy relief, lien release and withdrawal, audit representation, IRS Appeals, revenue officer representation, and Tax Court representation.State work is thinner: it names no specific state programs, a conspicuous contrast to the IRS side.It also sells tax return preparation, small-business accounting, tax planning, bookkeeping and an “Empowerment Zone Credit Services” line. How resolution and ongoing accounting are packaged or priced is not disclosed, so ask what is inside your fee.How Does Polston Tax Work?Stage 1: The free 60-minute consultationThe consultation is free and runs approximately 60 minutes, by phone or at a branch, according to the company’s own page. The owner’s bio page states that service is bilingual English and Spanish.Who takes that call is not disclosed \u2014 the scheduling page says only “a member of the Polston Tax Team.” Ask the name and credential of whoever will handle your case.Stage 2: The engagement letterAnything said on the phone has to appear in the engagement letter: the entity name, the total fee and what triggers another, whether tax prep or bookkeeping is billed separately, and how often you get an update. The company publishes nothing about what happens after you sign, so put all of it in writing.Polston Tax CostPublished pricing, in full: a free consultation. Flat fee or hourly is not disclosed. The site publishes no fee schedule, no price range, no retainer terminology, and no minimum tax debt to engage \u2014 which is not the same as saying there is no minimum. The company simply does not tell you, so you cannot comparison-shop a quote before a sales call.The only dollar figures attached to its fees come from BBB complaint narratives, where clients describe paying $1,750 to $12,000. Those come only from people who filed complaints, so they are not a representative sample \u2014 and the company publishes no range of its own to check them against.There is no guaranteeRe-verified in August 2026: the About page carries no guarantee language, and a \/guarantee\/ URL on its own site returns a 404. Several companies in this category publish one; this one does not.The homepage claims “More Than $250,000,000 in Tax Savings Since 2001” \u2014 the company’s own unaudited number. Its \/results\/ page shows case studies with large dollar figures, but we found no aggregate success rate and no “results not typical” disclaimer.Polston Tax Complaints and Customer ReviewsKeep three BBB metrics apart. On the accredited, brand-named profile in August 2026: BBB Accredited since 12\/14\/2007, letter grade A-. Separately, 2.98 out of 5 from 40 customer reviews. Separately again, 24 complaints closed in three years, roughly 9 in twelve months.A BBB letter grade is not a customer-satisfaction score. The BBB states that customer reviews are not used in calculating it, so the letter grade and the star rating are two separate measures of two different things.There are two BBB profilesA second, non-accredited profile exists under “Roderick H. Polston PC Inc.,” alternate name “Black Fin IRS Solutions,” with its own site on file at BBB, at the company’s Tulsa office. That profile shows A+ \u2014 the non-accredited one, under a different business name, while the brand-named accredited profile grades A-. Neither lists government actions.What the complaints are aboutBBB sorts those 24 as Product (8), Service or Repair (7), Order (5), Billing (2), Customer Service (1) and Sales\/Advertising (1) issues.The negative theme: fees paid versus work delivered, incomplete or delayed work, and communication gaps after payment. One client says he paid roughly $12,000 and got only a basic installment agreement, which the company disputes. A second says a bank account was levied despite assurances; the record shows the company waived final fees but declined a refund. A third paid $1,750, went seven months with minimal communication, and received a full refund. None of these accounts has been adjudicated anywhere.“Pol[s]ton Tax didnt do a good job reviewing their polic[y] with us. So they kept well over 3\/4 of what we paid them.” Emily H., BBB, 07\/16\/2025, 1 starThe positive theme is the mirror image: responsiveness, professionalism, lien releases that let clients close on home purchases.“They have answered every question, returned every call and email, and been a true partner.” Frank S., BBB, 02\/13\/2026, 5 starsPolston’s 40 reviews put strong praise and strong criticism side by side, a more credible distribution than the uniformly five-star pools elsewhere in this series. The average is still 2.98.We publish no Google, Yelp, Trustpilot or ConsumerAffairs score: Google could not be verified and the firm appears to run separate listings per location, Yelp was blocked, no Trustpilot profile could be confirmed, and we found no ConsumerAffairs profile.Is Polston Tax Legit?We found no FTC action, no Oklahoma Attorney General action, and no consumer-watchdog or news coverage.Four checks could not be executed: the IRS Office of Professional Responsibility list, the CFPB complaint database, the Oklahoma Bar Association roster and the Oklahoma Accountancy Board. Not checked is not the same as clear.The 2019 Ayers lawsuitAyers v. Polston Tax Resolution & Accounting LLC et al, Case No. 5:19-cv-00450, was filed May 16, 2019 in the Western District of Oklahoma by Leona Ayers against the LLC and Roderick Polston individually, as a contract matter. The last reachable docket entry, June 19, 2019, let the plaintiff’s counsel withdraw; no judgment, settlement or dismissal appears in any accessible source, so it shows neither wrongdoing nor vindication.Polston Tax Pros and ConsProsNames 22 credentialed professionals publicly: 5 attorneys, 3 CPAs, 14 enrolled agents.Owned by a tax attorney since 2001; BBB Accredited since 12\/14\/2007.A free 60-minute consultation, bilingual service, and named IRS services including Tax Court representation.Our searches found no FTC or Oklahoma Attorney General action, and neither BBB profile lists a government action \u2014 though other checks could not be run.Cons2.98 out of 5 from 40 BBB reviews on the accredited profile.24 complaints closed in three years against 40 reviews, roughly 9 in twelve months. Those are two separate BBB mechanisms, not a rate \u2014 the company publishes no client count to measure either against.No fee structure, price range or minimum tax debt published, and no guarantee \u2014 the \/guarantee\/ URL returns a 404.The About page claims “5 offices” against 3 on Locations; three entity names and two BBB profiles attach to the brand.Most named staff hold non-credentialed roles, and who takes your first call is not disclosed. (Licensure beyond the owner’s is unverified \u2014 a limit of our research, not a mark against the company.)Alternatives to Polston TaxNone of these companies publishes an actual price, so all you can compare beforehand is guarantee terms. Read the star ratings with their review counts attached: Choice’s 5 out of 5 rests on a single BBB review, Optima’s 4.07 rests on 1,987. Those are not comparable samples, and the complaint counts scale with client volume too.Polston Tax\ud83c\udfc6OUR PICK\ud83c\udfc6Choice Tax ReliefOptima Tax ReliefCommunity TaxRead ReviewVisitRead ReviewVisitRead ReviewVisitFree ConsultationYes, about 60 minutesYes. Length not published.YesYesFee StructureNot published: no fee schedule, range or minimum debt.Not published. Publishes a $10,000 minimum debt, which the others do not.Two-stage: investigation, then resolution. Amounts not published.Describes flat, fixed pricing. Amounts not published.Money-Back GuaranteeNone. A \/guarantee\/ URL returns a 404.None published.15-day refund of the investigation fee only; fees for later phases are expressly excluded.No money-back terms published; a general satisfaction statement only.BBB RatingA- and accredited on the brand-named profile; separate 2.98 out of 5 from 40 reviews.A+, accredited 5\/31\/2022; separately 5 out of 5 from 1 customer review; 0 complaints on file.A+, accredited 6\/18\/2012; separately 4.07 out of 5 from 1,987 reviews; 788 complaints in three years.A+, accredited 7\/1\/2015; separately 4.21 out of 5 from 142 reviews; 35 complaints in three years.Choice Tax Relief is owned by Logan Allec, CPA, founder of Money Done Right, and states that it is staffed by CPAs and tax attorneys. We did not verify staff licensure at Choice, Optima or Community Tax, so nothing in this table is a credential comparison.Disclosure: Money Done Right founder Logan Allec, CPA, owns Choice Tax Relief, which competes with the company reviewed here. That is exactly why the scorecard above is based on published, verifiable evidence rather than opinion.Optima Tax Relief uses a two-stage model, where day one’s number is not the total. Community Tax describes flat, fixed pricing, and Choice Tax Relief publishes no fee structure at all.Who Polston Tax Is Best ForOklahoma taxpayers who want to meet someone in Norman, Oklahoma City or Tulsa.People who want the person handling their case named publicly, with a stated credential.Anyone whose case could reach Tax Court, a revenue officer or IRS Appeals.Spanish-speaking clients.Who Polston Tax Is Not ForAnyone who weighs customer satisfaction heavily; the BBB average is 2.98 out of 5.People who need a money-back guarantee, or a price before a sales call.People who want specific state programs named before they engage \u2014 the state page describes only generic representation, sales tax work and filing missing returns.Final ThoughtsBoth halves of this record are documented and point opposite ways. The bench is real: a tax attorney owner since 2001, three named CPAs, fourteen named enrolled agents, accreditation dating to 2007.The customer record is also real: a 2.98 out of 5 BBB average, and complaints that cluster around one sequence \u2014 money paid, then work clients say did not match it, then communication that went quiet. The capability exists; getting it is inconsistent. That is a reason to get everything in writing, not to walk away.Outcomes in tax resolution depend on your individual circumstances, and no firm can guarantee a specific result.Frequently Asked QuestionsIs Polston Tax legit?It is a real business, founded in 2001, BBB Accredited since 12\/14\/2007, graded A- with no government actions listed as of August 2026. We found no FTC or Oklahoma Attorney General action, but could not check the IRS disciplinary list, the CFPB database or Oklahoma’s registries \u2014 searches that find nothing are not a clean record.What is Polston Tax’s BBB rating?A- on the accredited, brand-named profile, with a separate 2.98 out of 5 from 40 reviews and 24 complaints closed in three years. The BBB does not use customer reviews to calculate that grade.Why does Polston Tax have two BBB profiles?We do not know and will not guess. The accredited profile under “Roderick H. Polston P.C., Inc.” grades A-; a non-accredited one under the alternate name “Black Fin IRS Solutions” shows A+.How much does Polston Tax cost?It publishes no fee schedule, price range or minimum tax debt, so the free consultation is the only way to get a number. BBB complainants describe paying $1,750 to $12,000, but those are complaint allegations, not published prices.Does Polston Tax offer a money-back guarantee?No. As re-verified in August 2026, the About page carries no guarantee language and the \/guarantee\/ URL returns a 404.Who owns Polston Tax?Roderick “Rod” Heath Polston, a tax attorney, is the owner and only principal any source names. Avvo shows him admitted in Oklahoma in 2001, unconfirmed against the Oklahoma Bar Association’s roster.Does Polston Tax have CPAs and attorneys on staff?Its team page names 5 attorneys, 3 CPAs and 14 IRS enrolled agents, more credentialed people than most firms in this category name at all. The large majority of the roughly 100 people listed hold non-credentialed support roles. 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