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Licensed Tax Attorneys & CPAs · A+ BBB Accredited · Free Consultation
I'm Logan Allec, CPA — I've reviewed dozens of tax-relief companies, and I founded my own to do it right. If you owe the IRS $10,000 or more, my team will review your case free and tell you exactly where you stand — no pressure, no obligation.
Get My Free Consultation →Free & confidential · Or call 866-8000-TAX
Disclosure: Choice Tax Relief is owned by Money Done Right founder Logan Allec, CPA.
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Polston Tax- Basics: Polston Tax names 22 credentialed professionals on a roster of roughly 100: 5 attorneys, 3 CPAs and 14 IRS enrolled agents.
- Pros: Names 22 credentialed professionals publicly: 5 attorneys, 3 CPAs, 14 enrolled agents.
- Cons: 2.98 out of 5 from 40 BBB reviews on the accredited profile.
- FREE CONSULTATION:
Yes, about 60 minutes
- YEAR FOUNDED:
2001
- BBB RATING:
A- · 2.98/5 (40 reviews)
- GUARANTEE:
None; /guarantee/ URL 404s
Polston Tax names 22 credentialed professionals on a roster of roughly 100: 5 attorneys, 3 CPAs and 14 IRS enrolled agents. It also carries 2.98 out of 5 from 40 BBB reviews, the lowest BBB star rating of any company whose BBB profile we verified for this series.
Judged on who works there, this is one of the stronger benches in the category; judged on what customers say afterward, the record runs the other way.
Disclosure: Money Done Right founder Logan Allec, CPA, owns Choice Tax Relief, which competes with the company reviewed here. That is exactly why the scorecard above is based on published, verifiable evidence rather than opinion.
- BBB Accredited: A+ Rating
- Owned by a CPA: Logan Allec, CPA
- Free Consultation: 100% Free, No Obligation
- Minimum Debt: Works with $10,000+
Table of Contents
Polston Tax At a Glance
| Free Consultation | Yes, about 60 minutes |
| Fee Structure | Not published: no fee schedule, range or minimum debt. |
| Money-Back Guarantee | None. A /guarantee/ URL returns a 404. |
| BBB Rating | A- and accredited on the brand-named profile; separate 2.98 out of 5 from 40 reviews. |
| Year Founded | 2001 |
Who Polston Tax Is
The About page states the firm was “founded by Rod Polston in 2001.” Headquarters is 3550 W. Robinson Street, Ste 201, Norman, OK 73072. The owner, Roderick “Rod” Heath Polston, is a tax attorney and the only principal any source names.
Avvo, a third-party directory, shows him licensed in Oklahoma, admitted in 2001, with “no misconduct found.” That was not confirmed against the Oklahoma Bar Association’s roster — a direct search failed. Check okbar.org yourself.
The bench, and what is unverified
The team page names five attorneys — Roderick Heath Polston, Christopher Shelton, Natalie Galvez, Mia Williams-Collings and Kasey Curry — three CPAs, Whitney Craig, Stacey Barton and Patti Fernandez, and 14 IRS enrolled agents, all named.
Roughly 100 named individuals appear there, the large majority in non-credentialed support roles: case managers, client specialists, tax assistants. The About page says the firm has “over 100 tax attorneys, CPAs, tax preparers, accountants, case managers, and other professionals”, and separately “over 100 years of combined experience”. Those are two different claims: a headcount and a sum of experience.
Licensure for everyone but the owner is unverified. Checks against the Oklahoma Bar Association and Oklahoma Accountancy Board could not be completed, so the other attorneys’ and CPAs’ credentials rest on company bio pages — an unexecuted check, not a clean one.
The office count does not reconcile
The Locations page lists three street addresses: Norman (HQ), Oklahoma City and Tulsa. The About page separately claims “5 offices.” The address BBB has on file, 750 SW 24th St Ste 100, Moore, OK, is not on that page either. Its Nevada, Kansas, Missouri and New York City pages are remote-consultation pages showing only Norman.
More than one entity name
Public records attach at least three: “Roderick H. Polston P.C., Inc.” on the accredited BBB profile; “Roderick H. Polston PC Inc.,” alternate name “Black Fin IRS Solutions,” on a second, non-accredited one; and “Polston Tax Resolution & Accounting LLC,” the 2019 lawsuit defendant. Confirm on your engagement letter which entity you are contracting with — in a dispute, that is the name that matters.
Services Offered
The IRS list is specific: offer in compromise, installment agreements, currently not collectible status, innocent spouse relief, penalty abatement, wage garnishment and bank levy relief, lien release and withdrawal, audit representation, IRS Appeals, revenue officer representation, and Tax Court representation.
State work is thinner: it names no specific state programs, a conspicuous contrast to the IRS side.
It also sells tax return preparation, small-business accounting, tax planning, bookkeeping and an “Empowerment Zone Credit Services” line. How resolution and ongoing accounting are packaged or priced is not disclosed, so ask what is inside your fee.
How Does Polston Tax Work?
Stage 1: The free 60-minute consultation
The consultation is free and runs approximately 60 minutes, by phone or at a branch, according to the company’s own page. The owner’s bio page states that service is bilingual English and Spanish.
Who takes that call is not disclosed — the scheduling page says only “a member of the Polston Tax Team.” Ask the name and credential of whoever will handle your case.
Stage 2: The engagement letter
Anything said on the phone has to appear in the engagement letter: the entity name, the total fee and what triggers another, whether tax prep or bookkeeping is billed separately, and how often you get an update. The company publishes nothing about what happens after you sign, so put all of it in writing.
Polston Tax Cost
Published pricing, in full: a free consultation. Flat fee or hourly is not disclosed. The site publishes no fee schedule, no price range, no retainer terminology, and no minimum tax debt to engage — which is not the same as saying there is no minimum. The company simply does not tell you, so you cannot comparison-shop a quote before a sales call.
The only dollar figures attached to its fees come from BBB complaint narratives, where clients describe paying $1,750 to $12,000. Those come only from people who filed complaints, so they are not a representative sample — and the company publishes no range of its own to check them against.
There is no guarantee
Re-verified in August 2026: the About page carries no guarantee language, and a /guarantee/ URL on its own site returns a 404. Several companies in this category publish one; this one does not.
The homepage claims “More Than $250,000,000 in Tax Savings Since 2001” — the company’s own unaudited number. Its /results/ page shows case studies with large dollar figures, but we found no aggregate success rate and no “results not typical” disclaimer.
Polston Tax Complaints and Customer Reviews
Keep three BBB metrics apart. On the accredited, brand-named profile in August 2026: BBB Accredited since 12/14/2007, letter grade A-. Separately, 2.98 out of 5 from 40 customer reviews. Separately again, 24 complaints closed in three years, roughly 9 in twelve months.
A BBB letter grade is not a customer-satisfaction score. The BBB states that customer reviews are not used in calculating it, so the letter grade and the star rating are two separate measures of two different things.
There are two BBB profiles
A second, non-accredited profile exists under “Roderick H. Polston PC Inc.,” alternate name “Black Fin IRS Solutions,” with its own site on file at BBB, at the company’s Tulsa office. That profile shows A+ — the non-accredited one, under a different business name, while the brand-named accredited profile grades A-. Neither lists government actions.
What the complaints are about
BBB sorts those 24 as Product (8), Service or Repair (7), Order (5), Billing (2), Customer Service (1) and Sales/Advertising (1) issues.
The negative theme: fees paid versus work delivered, incomplete or delayed work, and communication gaps after payment. One client says he paid roughly $12,000 and got only a basic installment agreement, which the company disputes. A second says a bank account was levied despite assurances; the record shows the company waived final fees but declined a refund. A third paid $1,750, went seven months with minimal communication, and received a full refund. None of these accounts has been adjudicated anywhere.
“Pol[s]ton Tax didnt do a good job reviewing their polic[y] with us. So they kept well over 3/4 of what we paid them.” Emily H., BBB, 07/16/2025, 1 star
The positive theme is the mirror image: responsiveness, professionalism, lien releases that let clients close on home purchases.
“They have answered every question, returned every call and email, and been a true partner.” Frank S., BBB, 02/13/2026, 5 stars
Polston’s 40 reviews put strong praise and strong criticism side by side, a more credible distribution than the uniformly five-star pools elsewhere in this series. The average is still 2.98.
We publish no Google, Yelp, Trustpilot or ConsumerAffairs score: Google could not be verified and the firm appears to run separate listings per location, Yelp was blocked, no Trustpilot profile could be confirmed, and we found no ConsumerAffairs profile.
Is Polston Tax Legit?
We found no FTC action, no Oklahoma Attorney General action, and no consumer-watchdog or news coverage.
Four checks could not be executed: the IRS Office of Professional Responsibility list, the CFPB complaint database, the Oklahoma Bar Association roster and the Oklahoma Accountancy Board. Not checked is not the same as clear.
The 2019 Ayers lawsuit
Ayers v. Polston Tax Resolution & Accounting LLC et al, Case No. 5:19-cv-00450, was filed May 16, 2019 in the Western District of Oklahoma by Leona Ayers against the LLC and Roderick Polston individually, as a contract matter. The last reachable docket entry, June 19, 2019, let the plaintiff’s counsel withdraw; no judgment, settlement or dismissal appears in any accessible source, so it shows neither wrongdoing nor vindication.
Polston Tax Pros and Cons
Pros
- Names 22 credentialed professionals publicly: 5 attorneys, 3 CPAs, 14 enrolled agents.
- Owned by a tax attorney since 2001; BBB Accredited since 12/14/2007.
- A free 60-minute consultation, bilingual service, and named IRS services including Tax Court representation.
- Our searches found no FTC or Oklahoma Attorney General action, and neither BBB profile lists a government action — though other checks could not be run.
Cons
- 2.98 out of 5 from 40 BBB reviews on the accredited profile.
- 24 complaints closed in three years against 40 reviews, roughly 9 in twelve months. Those are two separate BBB mechanisms, not a rate — the company publishes no client count to measure either against.
- No fee structure, price range or minimum tax debt published, and no guarantee — the /guarantee/ URL returns a 404.
- The About page claims “5 offices” against 3 on Locations; three entity names and two BBB profiles attach to the brand.
- Most named staff hold non-credentialed roles, and who takes your first call is not disclosed. (Licensure beyond the owner’s is unverified — a limit of our research, not a mark against the company.)
Alternatives to Polston Tax
None of these companies publishes an actual price, so all you can compare beforehand is guarantee terms. Read the star ratings with their review counts attached: Choice’s 5 out of 5 rests on a single BBB review, Optima’s 4.07 rests on 1,987. Those are not comparable samples, and the complaint counts scale with client volume too.
| Polston Tax | 🏆OUR PICK🏆 Choice Tax Relief |
Optima Tax Relief | Community Tax | |
|---|---|---|---|---|
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| Free Consultation | Yes, about 60 minutes | Yes. Length not published. | Yes | Yes |
| Fee Structure | Not published: no fee schedule, range or minimum debt. | Not published. Publishes a $10,000 minimum debt, which the others do not. | Two-stage: investigation, then resolution. Amounts not published. | Describes flat, fixed pricing. Amounts not published. |
| Money-Back Guarantee | None. A /guarantee/ URL returns a 404. | None published. | 15-day refund of the investigation fee only; fees for later phases are expressly excluded. | No money-back terms published; a general satisfaction statement only. |
| BBB Rating | A- and accredited on the brand-named profile; separate 2.98 out of 5 from 40 reviews. | A+, accredited 5/31/2022; separately 5 out of 5 from 1 customer review; 0 complaints on file. | A+, accredited 6/18/2012; separately 4.07 out of 5 from 1,987 reviews; 788 complaints in three years. | A+, accredited 7/1/2015; separately 4.21 out of 5 from 142 reviews; 35 complaints in three years. |
Choice Tax Relief is owned by Logan Allec, CPA, founder of Money Done Right, and states that it is staffed by CPAs and tax attorneys. We did not verify staff licensure at Choice, Optima or Community Tax, so nothing in this table is a credential comparison.
Disclosure: Money Done Right founder Logan Allec, CPA, owns Choice Tax Relief, which competes with the company reviewed here. That is exactly why the scorecard above is based on published, verifiable evidence rather than opinion.
Optima Tax Relief uses a two-stage model, where day one’s number is not the total. Community Tax describes flat, fixed pricing, and Choice Tax Relief publishes no fee structure at all.
Who Polston Tax Is Best For
- Oklahoma taxpayers who want to meet someone in Norman, Oklahoma City or Tulsa.
- People who want the person handling their case named publicly, with a stated credential.
- Anyone whose case could reach Tax Court, a revenue officer or IRS Appeals.
- Spanish-speaking clients.
Who Polston Tax Is Not For
- Anyone who weighs customer satisfaction heavily; the BBB average is 2.98 out of 5.
- People who need a money-back guarantee, or a price before a sales call.
- People who want specific state programs named before they engage — the state page describes only generic representation, sales tax work and filing missing returns.
Final Thoughts
Both halves of this record are documented and point opposite ways. The bench is real: a tax attorney owner since 2001, three named CPAs, fourteen named enrolled agents, accreditation dating to 2007.
The customer record is also real: a 2.98 out of 5 BBB average, and complaints that cluster around one sequence — money paid, then work clients say did not match it, then communication that went quiet. The capability exists; getting it is inconsistent. That is a reason to get everything in writing, not to walk away.
Outcomes in tax resolution depend on your individual circumstances, and no firm can guarantee a specific result.
Frequently Asked Questions
- Is Polston Tax legit?
- What is Polston Tax’s BBB rating?
- Why does Polston Tax have two BBB profiles?
- How much does Polston Tax cost?
- Does Polston Tax offer a money-back guarantee?
- Who owns Polston Tax?
- Does Polston Tax have CPAs and attorneys on staff?
Still deciding who to trust with your IRS debt?
Here's what I'd do: before you hire anyone, get a free case review from a licensed CPA. My team at Choice Tax Relief will tell you what your options actually are and what it should cost — even if you don't hire us.
Get My Free Case Review →For $10,000+ in IRS back taxes · Free & confidential · Or call 866-8000-TAX
Author:
Logan is a practicing CPA and founder of Choice Tax Relief and of course Money Done Right. After spending nearly a decade in the corporate world helping big businesses save money, he launched his blog with the goal of helping everyday Americans earn, save, and invest more money. Learn more about Logan.
Reviewer:
Logan is a practicing CPA and founder of Choice Tax Relief and of course Money Done Right. After spending nearly a decade in the corporate world helping big businesses save money, he launched his blog with the goal of helping everyday Americans earn, save, and invest more money. Learn more about Logan.
